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CDX Spotlight: How Voice & Conversational A.I. are Helping Workers With Disabilities

In a CDX spotlight, “How Voice & Conversational A.I. are Helping Workers With Disabilities”, DX Daily brought together disability empowerment leaders John Robinson, CEO of Our Ability, Guy Tonye, chief engineer at Zammo.ai, and Bill Curtis-Davidson, AI Lead for the P.E.A.T. initiative in the U.S. Department of Labor. This panel highlights how conversational AI is helping to open up employment opportunities for people with disabilities. These panel members share their different perspectives on what voice technology is doing now and what they foresee it evolving into, especially for people with disabilities. 

Highlights Include: 

10:42 - 11:00 - Guy Tonye 

“Those things that were challenging before with certain people accessing the service . . . all  of a sudden it’s ‘Oh with this, we can reach more people that can now access our services.’ ”

16:30 -16:49 -John Robinson 

“We knew that technology is a great equalizer for people with disabilities and we knew with voice and conversational AI we could do a better job in grabbing people’s abilities, skills, interests and do a better job in harnessing them early and faster.” 

17:00 -17:31 - John Robinson

“What we’ve spent the better part of the 12 months is working with Syracuse University, Microsoft, Blue Granite, and then Zammo.ai, especially with Zammo.ai, in working on doing a better job at harnessing people’s information at the point of contact. And then taking that information and creating a profile and making a skill matched towards where they’re going. This is where we started 12 months ago and I could not be more proud of what we’ve done and what we’re doing” 

18:57 - 19:17 - John Robinson

“What we want to do is create a common language, a level playing field for businesses to be able to speak disability, for disability to speak business. Voice and AI technology are allowing us to do that. We could not do it without our great partnership, especially with Zammo.ai.” 

24:23 - 24:50 - Bill Curtis-Davidson

“When we leverage the lived experience of people with disabilities and actually leading these ideas like John has done here we can really benefit because sharing their perspectives and leading design and coming up with design ideas really blows open a whole world of possibilities and that’s what we want to encourage.” 

In a CDX spotlight, “How Voice & Conversational A.I. are Helping Workers With Disabilities”, DX Daily brought together disability empowerment leaders John Robinson, CEO of Our Ability, Guy Tonye, chief engineer at Zammo.ai, and Bill Curtis-Davidson, AI Lead for the P.E.A.T. initiative in the U.S. Department of Labor. This panel highlights how conversational AI is helping to open up employment opportunities for people with disabilities. These panel members share their different perspectives on what voice technology is doing now and what they foresee it evolving into, especially for people with disabilities. 

Highlights Include: 

10:42 - 11:00 - Guy Tonye 

“Those things that were challenging before with certain people accessing the service . . . all  of a sudden it’s ‘Oh with this, we can reach more people that can now access our services.’ ”

16:30 -16:49 -John Robinson 

“We knew that technology is a great equalizer for people with disabilities and we knew with voice and conversational AI we could do a better job in grabbing people’s abilities, skills, interests and do a better job in harnessing them early and faster.” 

17:00 -17:31 - John Robinson

“What we’ve spent the better part of the 12 months is working with Syracuse University, Microsoft, Blue Granite, and then Zammo.ai, especially with Zammo.ai, in working on doing a better job at harnessing people’s information at the point of contact. And then taking that information and creating a profile and making a skill matched towards where they’re going. This is where we started 12 months ago and I could not be more proud of what we’ve done and what we’re doing” 

18:57 - 19:17 - John Robinson

“What we want to do is create a common language, a level playing field for businesses to be able to speak disability, for disability to speak business. Voice and AI technology are allowing us to do that. We could not do it without our great partnership, especially with Zammo.ai.” 

24:23 - 24:50 - Bill Curtis-Davidson

“When we leverage the lived experience of people with disabilities and actually leading these ideas like John has done here we can really benefit because sharing their perspectives and leading design and coming up with design ideas really blows open a whole world of possibilities and that’s what we want to encourage.” 

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