Customer Impact Stories

Learn about Zammo customers’ incredible results utilizing new, modern conversational AI technology.

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WHAT WE DO

Zammo’s mission is to bring customers and organizations together by enabling Conversational AI interactions, regardless of industry, size, or IT skill set.

The world is rapidly adopting Conversational AI to get things done. With our ever-changing world, businesses are looking to new technologies to communicate the latest, most accurate information to their audience, but struggle to find the most efficient and cost-effective ways to do so. We create AI-powered tools that provide innovative ways for organizations to grow their market share, conduct transactions and support their customers, including people with disabilities. With Zammo’s user-friendly, affordable, and cross-platform solution, businesses of all sizes can have a branded presence on voice (i.e. Amazon Alexa and Google Assistant) and deploy conversational communications to multiple channels, such as chatbots and Telephony/IVR (Interactive Voice Recognition), in a surprisingly short amount of time with little or no professional IT help.


Three-Week AI Implementation - With No Added Budget Spend


Energy regulator automates high volume of queries within approved timeline and budget


The Challenge

  • Staff was overwhelmed by call volume into their contact center

  • Wished to deflect via multi-channel conversational chat and automated triage of inbound telephone calls


The Solution

  • Deploy internal and public-facing chatbots, plus IVR


The Impact

  • Increased call deflection and customer satisfaction

  • Decreased cost per interaction and average handling time

  • Improved user experience by allowing the public to feel their voice is heard



Airport Gains Back Traveler Mindshare With 84% Success Rate for Questions Answered by Voice Assistants


Chatbot and voice app provide real-time travel information using existing APIs


The Challenge



  • Airports are realizing they lost the battle of mobile apps to the airlines and see voice as the opportunity to gain back traveler mindshare


The Solution



  • Deployed content to a chatbot and voice assistants

  • Created a connection to existing APIs – TSA Wait Time, Flight Status, etc


The Impact



  • Airport paused a major RFP when they realized they could launch quickly and iterate toward sensor and IoT integrations etc. through Zammo 

  • 84% success rate for questions answered correctly by voice assistants


Cut Existing Custom Development RFP by Six Figures and Multiple Months of Development Time


Chatbot and voice app provide real-time travel information using existing APIs


The Challenge



  • Citizen requests required a manual process that strained staff resources


The Solution



  • SaaS solution that allows their small teams to create, iterate, and scale

  • Information deployed about the city's response to COVID-19, snow routes and other city topics


The Impact



  • Zammo was able to trim the existing custom development RFP by six figures and multiple months of development time


Media Outlet Uses Zammo to Drive Loyalty and Broaden Consumption


Outlet gains competitive advantage over other networks


The Challenge

  • Expand content to voice assistants without any IT resources

  • Goal was to drive subscriber loyalty and increase content consumption 


The Solution

  • A  voice app where media outlet  could deploy FAQ content on voice assistants

  • Outlet also added a flash briefing using their existing RSS feed 


The Impact

  • Enhanced VEO is rewarded with higher SEO placement when a user receives a briefing

  • Reaching a larger number of subscribers with voice 

  • Among first outlets to deploy voice presence


State Government Switches to Zammo After Being 'Swamped by Data' From DIY Azure Bot


Original software development asset is saved without starting from scratch


The Challenge



  • Overwhelmed with user engagement data

  • No resources to build a unified analytics platform  ​

  • Wanted to expand to voice assistants and get unified analytics across all channels, not just their existing bot ​


The Solution



  • State quickly migrated their existing bot to Zammo platform

  • State capitalized on their original investment and easily expanded to other channels without lengthy deployment

  • Alexa and Google Assistant provide additional communication channels to engage users 

  • Analytics dashboard provided user engagement insights on all channels in one place


The Impact



  • Reduced trouble tickets by over 10%

  • Increased call deflection and customer satisfaction ​


Global System Integrator Sees 62% Cost Reduction in ⅔ of Projected Timeline


Adopts national go-to-market strategy with Zammo for speed and cost savings


The Challenge



  • Partner had a major state customer with poor call center metrics, staff shortages and difficulty hiring

  • Average hold times had increased by 40% and call resolution ratio dropped 20%

  • Partner was going to DIY on Azure with estimated budget of $1.85M in 9 months


The Solution



  • Zammo simplified implementation by building, connecting and deploying conversational AI, and providing unified analytics across all channels

  • Zammo delivered a national SI training course to supplement resources


The Impact



  • Partner reduced overall cost to $885K in 3 months​

  • Zammo led to a cost reduction of 62% and a ⅔ time reduction

See Zammo In Action


National Auto Insurer Adopts Zammo Conversational AI to Issue More Quotes Faster


Solution provided multilingual conversational AI 24/7 with unified analytics


The Challenge

  • Increase the number of insurance quotes while still managing claims at their contact center

  • Team lacked conversational AI expertise and found the project too complicated


The Solution

  • Multilingual conversational AI 

  • Unified analytics across telephony, voice assistants and chatbots

  • Back-end Genesys integration


The Impact

  • Contact center able to provide more quotes, faster, 24/7, and on all channels


County Expects to Save $1.5M Per Year With Zammo IVR Chatbot


Hotlines launched in just five days, diverting 100% of calls in the first two weeks


The Challenge



  • County experienced a surge in calls related to the first phase of its COVID-19 vaccination program

  • Callers and staff were frustrated by excessive wait times, busy signals and a 10-20% call abandonment rate


The Solution



  • County launched multi-modal voice and text chatbots for its contact center and hotline in just five days

  • Complex 14-step multi-turn conversation supports 100% of inbound calls


The Impact



  • Reduced abandoned calls to just 3% with a 90% reduction in hold times 

  • Replaced calls normally averaging 3.5 minutes at $1/minute call with a predicted savings of up to $1.5 million a year


Online Retailer Successfully Answers 97% of Customer Queries With Zammo Chatbot


Retailer improved website user experience, while decreasing demands on staff


The Challenge

  • Retailer wanted to alleviate overwhelming demand on staff required to support existing live-agent chatbot 


The Solution

  • Zammo delivered a conversational AI chatbot using existing FAQ content​



  • If live agent is requested, customer experiences seamless transition when transferred to a live agent and never leaves the Zammo chatbot


The Impact

  • Zammo chatbot delivered a 97% success rate answering customer questions within 90 days of going live, reducing demand on live agents



Local Coffee Shop Chain Engages Customers on Voice With No IT Staff


Local chain secures invocation name on voice, a tricky task for small businesses looking to expand their brand


The Challenge

  • Coffee shop chain wanted to easily engage customers through a voice presence on mobile phones and smart speakers

  • No IT staff nor experience in developing a voice presence


The Solution

  • Proof of concept was built in one day by Zammo

  • Implemented a voice bot to help existing and prospective customers find the nearest locations in a hands-free manner


The Impact

  • Customers are able to quickly and easily find their nearest location utilizing a voice bot

  • Applied the latest conversational AI technology with no internal IT resources in just one day


Chatbot Launched in 24 Hours to Accelerate County’s Economic Recovery Efforts


Analytics dashboard reveals 44% of bot users are engaging through voice assistants


The Challenge

  • During COVID-19’s peak, this county was overwhelmed with unemployment claims and struggled to maintain operations


The Solution

  • New chatbot service was launched in just 24 hours

  • Users leveraged chatbot online and through a voice assistant device, such as Amazon Alexa and Google Home


The Impact

  • Chatbot has answered thousands of inquiries, with auto-translation enabling responses in five languages

  • County is gaining user insights to analyze sentiments and extract keywords, which uncovered that 44% of bot users are engaging through voice assistants; 10X more than expected


24/7 Chatbot Answers Nearly 10,000 Questions a Month for County Health Department


Chatbot made available to public in one week; reduced unanswered questions by 85%


The Challenge



  • Public Health department staff were overwhelmed with inquiries coming in through its website, email and COVID-19 contact center


The Solution



  • County implemented its COVID-19 chatbot in just one week

  • Two-way integration between Microsoft Dynamics CRM and Zammo’s platform enabled higher-value bot conversations


The Impact



  • Chatbot answered nearly 10,000 questions a month

  • Staff can easily and quickly make daily updates with the most timely, accurate information

  • User engagement data was used to refine and create new content, reducing unanswered questions by 85%


Multinational Tech Company Chooses Zammo over SAP, Salesforce, and ServiceNow to Build Their Chatbot


Chatbot will improve and streamline employee experience with minimal internal IT resources

The Challenge



  • Company needed an internal chatbot tool Sales & Operations departments that would integrate existing systems to speed up processes and improve the user experience

  • Many departments and people working across a variety of systems and platforms


The Solution



  • Chatbot with single-click functionality for approximately 500 daily internal users

  • Customized the look and feel to match company branding

  • Connects to internal and external APIs within one conversation from one request


The Impact



  • Streamlines communication for multinational and multilingual employees with one tool

  • Enhanced and improved employee experience

The Challenge



  • Contact center experienced very high call volume; staff was overwhelmed by repetitive calls

  • City was under pressure to launch a solution fast without a huge budget


The Solution



  • Zammo is building the conversational design for approximately 60+ workflows across seven departments

  • AI conversations will deploy across four different channels (mobile app, mobile website, website, IVR)

  • Workflows connect to different back-end systems with API integrations


The Impact



  • Consistent user experience across channels

  • Customers experience no wait time on any channel

  • City saves money while increasing employee and resident satisfaction


Major City Redefines 311 Service with Conversational AI


Seven departments launch 70+ conversation workflows over voice, mobile, web, Social

The Challenge



  • School system was not satisfied with Watson chatbot

  • They experienced challenges with building a DIY chatbot and IVR integration


The Solution



  • Zammo offered one solution for both IVR and chatbot, rather than juggling multiple platforms

  • Accelerated product launch to meet short deadline (4-6 week turnaround)

  • Integrated with existing APIs

  • Common questions are diverted from the contact center and system integrated with existing APIs


The Impact



  • Decrease support costs for contact center with fewer routine calls

  • Quickly provide more information to more people

  • Unified analytics delivered to Power BI system for review


Country’s largest school system selects Zammo for speed, efficiency, cost savings


Zammo will replace unsuccessful Watson chatbot in weeks

See Zammo In Action

Click for full Microsoft customer stories

Tap on full Microsoft customer stories


How AI is Being Used to Improve Disability Employment


Zammo uses Microsoft grant to improve the job seeking process for any person with a disability



Zammo Brings Conversational AI, Cross-Platform Voice Apps, and Chatbots to Customers With Microsoft Azure Cloud Services


Conversational AI impacts small businesses, enterprise companies, and state & local government



#LaunchWithAI - Benefits of Being Cloud-Native on Azure


Microsoft for Startups covers how Zammo uses applied AI to deliver efficiency at scale


See Zammo's Customer Impact Stories in Action!

Watch these short customer story featurettes to see Zammo customers’ incredible results
after modernizing with tools utilizing new conversational AI technology

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