Privacy Policy

Zammo Inc. (the “Company”), through the Microsoft Azure Marketplace, provides Zammo on Tenant software (“ZOT” Software), an Azure Managed Application, enabling our customers to (i) engage some of their users across (a) chat channels including Website chatbot, Microsoft Teams chatbot, Whatspp, Slack, Facebook Messenger, and SMS (texting) and (b) voice channels including IVR via Twilio and IVR via Microsoft, and (ii) create a generative AI experience using the customers’ data (the “Services”). When our customer purchases the ZOT Software, it is installed on the customer’s Azure “tenant,” providing for all of the customer’s content and data to be stored on and linked to their own Azure account.

In providing the Services, protecting your private information is important to us. This Privacy Policy governs our data collection and usage in connection with the Services. By using the Services, you consent to the data practices described in this policy as well as the Microsoft Marketplace Standard Contract, which is incorporated by reference herein. If you do not agree to any part of this Privacy Policy, then you should stop accessing or using the Services.  

The terms “we,” “us,” “Zammo”, and “our” refer to the Company. The terms “you,” “your,” “yours,” “Customer,” or “User” refer to the customer and/or user of the Services.

1. “PERSONALLY IDENTIFIABLE INFORMATION”.

Under this policy, “Personally Identifiable Information” (“PII”) means any information which may be used to identify an individual, and may include, but is not limited to, name, email address, postal or other physical address, and phone number. Except as described in this Policy, the Company will not give, sell, rent, or loan any PII to any third party for any purpose, including without limitation for any commercial purpose whatsoever. PII does not include “Usage Data” which the Company defines as encoded or anonymized information or aggregated data we collect about a group or category of services, features, or users, which does not contain any PII. Usage Data helps the Company understand trends in usage of the Services so that we can better consider new features or otherwise tailor the Services. In addition to collecting and using Usage Data ourselves, we may share Usage Data with third parties, including the Company’s partners, vendors, and service providers for various purposes, including to help the Company better understand its customers’ needs and to improve the Services as well as for marketing and advertising purposes.

2. COLLECTION OF INFORMATION.

At the time that you create an account, you may provide us with certain PII, including, but not limited to, your complete name, e-mail address, company name, title, and telephone number and that of certain third-party individuals such as other authorized users.

In addition, to purchase a subscription of the Software on the Microsoft Azure Marketplace, you may have to provide your billing address, shipping address and credit card information for processing by a third party vendor of the Company’s choosing. If you give us Payment information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf. The Company will use commercially reasonable efforts to ensure the security of all such PII. However, the Company expressly disclaims any liability for any unauthorized access or to use of the Company’s secure servers and/or any and all personal and /or financial information stored therein, and you agree to hold the Company harmless for any damages that may result from any such breach or unauthorized access.

In addition, any PII received in communication or in any material that you transmit to Zammo by electronic mail, via online forms or through its ZOT Software will be treated in accordance with this Privacy Policy.

If you wish to correct, delete or deactivate your account, this may be done by deleting the Zammo Managed Application from you Azure tenant; however, please note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

3. USE OF INFORMATION.

The Company uses PII for several general purposes:

• to provide you with the Services, service information, and news;

• to support the Services;

• to contact you for feedback about the Services;

• to conduct research about our customer base and Services;

• to fulfill your purchase requests;

• to process your payments, including to conduct credit checks and collection;

• to notify you of technical updates or changes in policies;

• to contact you to remind you to complete any unfinished or abandoned account that you had started.

• to improve your browsing experience by personalizing the ZOT Software and improve our Services;

4. INFORMATION SHARING AND DISCLOSURE.

We may disclose your PII to third parties in the following circumstances: (i) if we believe in good faith that is required to do so by law, in connection with litigation, to prevent a crime, or to protect personal property, the public, or the ZOT Software; (ii) in connection with a sale or merger with another entity, consolidation, restructuring, sale of Company assets, financing or other corporate change, including during the course of any due diligence process or if we ever file for bankruptcy or related proceedings; or (iii) with your consent to share the information.

5. SECURITY.

The Company maintains physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted by the Customers. The Company secures your personal information from unauthorized access, use or disclosure. In addition, the Company secures your PII on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we endeavor to protect information transmitted in connection with our Services, we cannot and do not guarantee the security of any information you transmit, and you do so at your own risk.

6. PROCESSING IN THE UNITED STATES AND OTHER LOCATIONS.

Please be aware that your PII and communications may be transferred to and maintained on servers or databases located outside the United States, in jurisdictions the laws of which may not be as protective of your privacy as those the United States. Nonetheless, by using the ZOT Software, you agree that the collection, use, transfer, and disclosure of your PII and communications will be governed by the applicable laws in the United States.

7. CHANNELS.

When you use the Software on the compatible chat or voice channels such as Website chatbot, Microsoft Teams chatbot, WhatsApp, Slack, Facebook Messenger, SMS (texting), IVR via Twilio, or IVR via Microsoft ACS (collectively, the “Channels”) , they may collect, retain, and disclose any personal data that may be included in conversations thereon. We are not and cannot be held liable for your disclosure of any PII when using the Software on the Channels and invite you to carefully review and consider the privacy policies and terms of use of each operator of such channels.

8. CHILDREN.

Our Services are not intended for use by children under the age of 13. We do not knowingly collect PII from children under 13. Any person who provides PII to the Company, represents that he or she is 13 years of age or older. If we learn that a child under 13 has submitted PII, we will make every reasonable effort to promptly delete that information. If you become aware that a child has provided us with PII, please contact us as set forth in this Privacy Policy.

Notwithstanding any of the statements set forth in this Section 11, above, as set forth in the Microsoft Standard Contract, the availability of the ZOT Software and any other products and services that we provide are limited to customers who are at least 18 years old.

9. DEVELOPER USE.

We understand that some of our users may be developers who are using the the ZOT Software on behalf of third parties. To the extent that you provide to us information that belongs to third parties and are authorized to do so by that third party, we will collect, store, and use it in accordance with this Privacy Policy. As set forth in our Microsoft Standard Contract, in the event that we learn that you are not an authorized agent of the third party on behalf of whom you were purportedly using the ZOT Software, we reserve the right to immediately suspend your account, without any further notice, and discard the information collected in connection with the registration and maintenance of your account, provided, however, that we may use such information to notify the third party in question about your unauthorized use of the ZOT Software purportedly on behalf of said third party.

10. YOUR PRIVACY RIGHTS UNDER CALIFORNIA LAW.

Under California Civil Code Sections 1798.83 (see link), California residents are entitled to ask us for a notice identifying the categories of PII which we share with our affiliates and/or third parties for marketing purposes and providing contact information for such affiliates and/or third parties. If you are California resident and would like a copy of this notice, please submit an e-mail request to: legal@zammo.ai or via mail at the address provided in Section 15, below.

11. YOUR PRIVACY RIGHTS IF YOU ARE IN THE EUROPEAN ECONOMIC AREA.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws.  These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.  

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here.

12. YOUR CONSENT TO THIS PRIVACY POLICY.

By creating an account, you agree to this Privacy Policy. We may occasionally update this Privacy Policy. The date of the most recent update of this document will always be displayed at the beginning of this page. If we change the Privacy Policy, we will post those changes the Microsoft Azure Marketplace Zammo landing page. If we decide to use PII in a manner different from that stated at the time it was collected, we will notify Customers through one or more of the following means: via email (if an email address has been provided to the Company), a direct communication to your Zammo account (requiring you to sign in to view), or a prominent announcement on the Microsoft Azure Marketplace Zammo landing page. We encourage you to periodically review this Privacy Policy to stay informed about how we are striving to protect the PIII that we collect. Your continued use of the ZOT Sofware constitutes your agreement to this Privacy Policy and any updates, and you do so at your own risk.

13. CONTACTING THE COMPANY.

If you have any questions, comments, or concerns about this Privacy Policy, please contact us at:

Zammo Inc.
2370 Market Street #137
San Francisco, CA 94114
legal@zammo.ai