How to Provide a Secure ChatGPT-like Experience
3 Min Read
OpenAI has created quite a buzz across industries, as organizations eagerly tap into its capabilities. Microsoft’s partnership with OpenAI resulted in a multi billion-dollar investment in January of 2023, as they released their Azure OpenAI Service, “which empowers developers to build cutting-edge AI applications through direct access to OpenAI models backed by Azure’s trusted, enterprise-grade capabilities and AI-optimized infrastructure and tools.”
Balancing Security and Innovation
The tools Azure OpenAI Service offers fulfill the needs of organizations who want to leverage OpenAI but are wary of the public element that comes with the territory. Many organizations are looking to provide a ChatGPT-like experience for both their internal teams and external audiences. Yet, there's a significant concern among these organizations when it comes to the potential risks to their users and data when they open their communication channels to the vast pool of knowledge that OpenAI and the ChatGPT model draw from.
With security and privacy being top priorities, organizations are looking for ways to avoid using data from the public internet and preventing their internal information from ending up in the publicly available language models. Hence, customers approach us with this specific question: Is it possible to provide our audience with a ChatGPT-like experience using only our own content?
To learn more, check out Unlocking the Power of Conversational AI: What Sets Zammo.ai Apart
Secure AI Experiences Using Only Your Data
This is where Zammo comes in, offering a secure solution to create a ChatGPT-like experience with all of your information stored on your customer tenant. If you look under the hood, you'll discover that Zammo brings together two powerful Azure services—Azure OpenAI Service and Azure AI Search. This combination enables users to effortlessly upload web pages, knowledge base articles, and data sources. The system then auto-indexes this content, making it ready for creating ChatGPT-like experiences, such as generating conversations and summarizing information, all based on the documents you've uploaded.
Websites can also be crawled and auto-indexed by Azure AI Search. The website data is then ready to be reasoned over by Azure OpenAI and presented back to your customer in human-like conversational tone. You have full control over the tone and persona of your bot and over 140 languages are supported.
Top healthcare data and tech solution provider, Veradigm, trusted Zammo when developing Billerbot, their generative AI–powered self-help chatbot.
“We had to make sure that any conversational AI enhancement would meet that standard. We couldn’t release something that’s unresponsive and provides a poor user experience,” Ian Maurer, Vice President of Development at Veradigm says.
“We liked how Zammo.ai solution resides privately and securely on our Azure tenant. They’ve worked with many healthcare organizations, so I knew they understood our space. If you can demonstrate as an organization that you can meet healthcare regulatory requirements, that goes a long way allowing us to be able to use your solution.”
Organizations can determine their own guardrails for conversations, using their own data as a guide. Numerous prompt engineering settings can be made using natural language, ensuring specific boundaries and guidance for the information being used.
When you choose to deploy content with Zammo, your information resides safely on your Azure tenant, enabling you to create secure AI experiences. By combining Azure OpenAI Service and Azure AI Search, Zammo empowers you to shape conversations and insights, all while keeping control over your data. This is just the beginning of the journey. As you explore Zammo's comprehensive solution build on Azure, you'll realize that your possibilities are not only secure but also expansive.
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