New Features: Accessibility Enhancements & Facebook Messenger Integration
2 Min Read
We’re excited to share the latest enhancements to the Zammo.ai platform, designed to improve accessibility, efficiency, and overall user experience. From chatbot improvements to performance upgrades and new integrations, these updates bring more control, reliability, and flexibility to your workflows. Below, you'll find the key updates released in January and February 2025, categorized for easy reference.
Accessibility & Compliance
Enhanced VPAT Compliance: We’ve improved our UI Kit’s VPAT compliance, ensuring better accessibility for users of all abilities. Learn more.
Automatic Link Handling in UI Kit: All links now open in a new tab, improving navigation and preventing disruptions while engaging with the bot.
Performance & Reliability
Batch Processing for Document & Website Ingestion: We’ve introduced batch processing to handle large-scale document and website ingestion more efficiently, reducing system strain and improving reliability.
Optimized Database Operations: By eliminating unnecessary nested orchestration, we’ve streamlined database processes, making them faster and reducing operational costs.
Expanded Logging for Web Crawlers: More detailed logs provide better visibility into web crawling activities, making it easier to troubleshoot and optimize your data collection. Learn more.
Domain Duplication Verification: The system now automatically checks for duplicate domains before adding new entries, keeping web property management organized and error-free.
Transition to General Availability (GA) Endpoint for Document Intelligence: We’ve upgraded our document intelligence tools to a stable, production-ready GA endpoint, ensuring better accuracy and system reliability.
AI & Chatbot Enhancements
Granular AI Feedback Control: You now have more control over how AI-generated feedback is managed within the Open AI form, allowing for fine-tuned customization at an activity level.
Improved AI Suggested Actions: The AI now provides more precise and contextually relevant suggestions, improving the overall chatbot experience.
Chatbot Restoration Feature: If a chatbot encounters issues, you can now quickly revert to the most recent version, ensuring seamless continuity.
Isolated Chatbot Styling: The new useWithIsolatedStyling attribute allows chatbot customizations without affecting the overall platform styling, giving you more design flexibility.
Platform Usability & Integration
Enhanced File Import Validation: The Zammo knowledge base now detects missing files or invalid JSON formats during imports, reducing errors and improving workflow efficiency.
Facebook Messenger Integration: You can now connect your AI-powered chatbot to Facebook Messenger, expanding customer engagement opportunities on one of the most widely used messaging platforms.
We’re committed to continuous improvement and delivering features that empower your organization. If you have any questions about these updates or need assistance, don’t hesitate to reach out to your Project Manager or Customer Success Manager. You can also check out our previous release notes here. As always, thank you for your feedback and support—it drives everything we do.
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