(Last updated: September 20, 2023)
Zammo Inc. (the “Company”), through the Microsoft Azure Marketplace, provides Zammo on Tenant software (“ZOT” Software), an Azure Managed Application, enabling our customers to (i) engage some of their users across (a) chat channels including Website chatbot, Microsoft Teams chatbot, Whatspp, Slack, Facebook Messenger, and SMS (texting) and (b) voice channels including IVR via Twilio and IVR via Microsoft, and (ii) create a generative AI experience using the customers’ data (the “Services”). When our customer purchases the ZOT Software, it is installed on the customer’s Azure “tenant,” providing for all of the customer’s content and data to be stored on and linked to their own Azure account.
The terms “we,” “us,” “Zammo”, and “our” refer to the Company. The terms “you,” “your,” “yours,” “Customer,” or “User” refer to the customer and/or user of the Services.
1. “PERSONALLY IDENTIFIABLE INFORMATION”.
Under this policy, “Personally Identifiable Information” (“PII”) means any information which may be used to identify an individual, and may include, but is not limited to, name, email address, postal or other physical address, and phone number. Except as described in this Policy, the Company will not give, sell, rent, or loan any PII to any third party for any purpose, including without limitation for any commercial purpose whatsoever. PII does not include “Usage Data” which the Company defines as encoded or anonymized information or aggregated data we collect about a group or category of services, features, or users, which does not contain any PII. Usage Data helps the Company understand trends in usage of the Services so that we can better consider new features or otherwise tailor the Services. In addition to collecting and using Usage Data ourselves, we may share Usage Data with third parties, including the Company’s partners, vendors, and service providers for various purposes, including to help the Company better understand its customers’ needs and to improve the Services as well as for marketing and advertising purposes.
2. COLLECTION OF INFORMATION.
At the time that you create an account, you may provide us with certain PII, including, but not limited to, your complete name, e-mail address, company name, title, and telephone number and that of certain third-party individuals such as other authorized users.
In addition, to purchase a subscription of the Software on the Microsoft Azure Marketplace, you may have to provide your billing address, shipping address and credit card information for processing by a third party vendor of the Company’s choosing. If you give us Payment information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf. The Company will use commercially reasonable efforts to ensure the security of all such PII. However, the Company expressly disclaims any liability for any unauthorized access or to use of the Company’s secure servers and/or any and all personal and /or financial information stored therein, and you agree to hold the Company harmless for any damages that may result from any such breach or unauthorized access.
If you wish to correct, delete or deactivate your account, this may be done by deleting the Zammo Managed Application from you Azure tenant; however, please note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
3. USE OF INFORMATION.
The Company uses PII for several general purposes:
4. INFORMATION SHARING AND DISCLOSURE.
We may disclose your PII to third parties in the following circumstances: (i) if we believe in good faith that is required to do so by law, in connection with litigation, to prevent a crime, or to protect personal property, the public, or the ZOT Software; (ii) in connection with a sale or merger with another entity, consolidation, restructuring, sale of Company assets, financing or other corporate change, including during the course of any due diligence process or if we ever file for bankruptcy or related proceedings; or (iii) with your consent to share the information.
The Company maintains physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted by the Customers. The Company secures your personal information from unauthorized access, use or disclosure. In addition, the Company secures your PII on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we endeavor to protect information transmitted in connection with our Services, we cannot and do not guarantee the security of any information you transmit, and you do so at your own risk.
6. PROCESSING IN THE UNITED STATES AND OTHER LOCATIONS.
Please be aware that your PII and communications may be transferred to and maintained on servers or databases located outside the United States, in jurisdictions the laws of which may not be as protective of your privacy as those the United States. Nonetheless, by using the ZOT Software, you agree that the collection, use, transfer, and disclosure of your PII and communications will be governed by the applicable laws in the United States.
Notwithstanding any of the statements set forth in this Section 11, above, as set forth in the Microsoft Standard Contract, the availability of the ZOT Software and any other products and services that we provide are limited to customers who are at least 18 years old.
9. DEVELOPER USE.
10. YOUR PRIVACY RIGHTS UNDER CALIFORNIA LAW.
Under California Civil Code Sections 1798.83 (see link), California residents are entitled to ask us for a notice identifying the categories of PII which we share with our affiliates and/or third parties for marketing purposes and providing contact information for such affiliates and/or third parties. If you are California resident and would like a copy of this notice, please submit an e-mail request to: firstname.lastname@example.org or via mail at the address provided in Section 15, below.
11. YOUR PRIVACY RIGHTS IF YOU ARE IN THE EUROPEAN ECONOMIC AREA.
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here.
13. CONTACTING THE COMPANY.
2370 Market Street #137
San Francisco, CA 94114