The Future of Zammo’s Knowledge Base: Insights, AI Agents, and Multimedia Content
3 Min Read
As organizations strive to deliver faster and more accurate answers, the future of Zammo’s knowledge base will continuously evolve and remain cutting edge. In our previous blog post, we shared some of the latest knowledge base enhancements. Here, we will share a glimpse of what is to come and how Zammo plans to innovate with the power of AI.
From our Chief Engineer, Guy Tonye, here are some of his favorite new innovations coming to our knowledge base in the upcoming months: content insights, integrated AI agents, and multimedia support. These advancements are designed to not only enhance what’s possible today but also shape how organizations and end users interact with content in the future.
1. Content Insights: Understanding Your Strengths and Gaps
One of the biggest challenges for organizations is understanding how well their generative AI bots perform:
Are users getting the answers they need?
What content is missing or underperforming?
We will be introducing content insights to help organizations analyze their knowledge base coverage. This tool will highlight gaps, identify strong-performing content, and ensure that users always get the most relevant answers.
“The idea is that Zammo will use AI to guide our customers as it relates to content optimization. While they might think that a particular topic is fully covered in their knowledge base, the AI insights may reveal that it actually doesn’t have as much background content as other topics, and customers are not finding the comprehensive response they are hoping to locate.”
With insights, teams can focus their efforts where they matter most.
How does this help?
For your team: Actionable insights to optimize content.
For your customers: Better, more complete answers to their queries.
2. Integrated Generative AI Agents: Eliminating Friction
Today, organizations often need to integrate their knowledge base with external systems, which adds complexity. To solve this, we’re embedding our knowledge base directly into generative AI agents.
This integration means faster, smoother responses for users:
No delays or extra processing.
AI agents that “think” and respond based on your content instantly.
“It’s about removing extra steps. The knowledge base will work seamlessly with generative AI agents, delivering better answers at speed.”
The advancements we are working on right now will securely integrate your content into the generative AI functionality. We’ll skip the step of first searching the knowledge base and then sending that content to generative AI for processing. Our idea is to simplify with generative AI agents that will have the content within it. It will provide a faster response, but also really continue to work on delivering answers truthful to the organization’s content.
What does this mean for you?
Faster, frictionless integration of AI tools.
More accurate responses without added work for tech teams.
3. Expanding Beyond Text: Supporting Multimedia Content
Knowledge isn’t just text—it lives in videos, podcasts, webinars, and other multimedia formats. We’re working on tools to index and analyze these sources, delivering relevant answers linked to specific moments within audio or video.
Imagine asking a question and receiving a response that includes:
A link to the exact minute in a training video where your answer appears.
A clip from a podcast with the relevant explanation.
“The idea is to bring all types of content that are not your traditional documents, text or articles that are written, but that still have valuable information. And multimedia content, for some organizations, is becoming more and more a place where content is and so we want to be able to bring that in.”
How does this help?
For your team: Increased value from existing multimedia content.
For your customers: More comprehensive answers, faster and across multiple media sources
Shaping the Future of Knowledge Management
As we look ahead, our focus remains clear: to help organizations deliver smarter, faster, and more complete answers while eliminating complexity.
With tools like content insights, integrated AI agents, and multimedia support, we’re building a solution that empowers both your team and your customers to succeed in a rapidly evolving digital landscape.
Ready to experience the future of communication?
Click here to see Zammo in action.
Eager to learn more? Check out our videos showcasing AI innovation across all industries with various use cases.