Your Guide to the Customer Knowledge Base
4 Min Read
At Zammo.ai, we believe in empowering our customers with the best tools and resources to make the most of your conversational AI solutions. Our Customer Knowledge Base is designed to provide you with all the information you need to enhance your experience and maximize the potential of our platform. In this blog, we’ll highlight some key resources available to you, covering everything from integrating Azure AI Search to using the simulator for content testing.
Stay Up to Date with the Latest Release Notes
Keeping up with Zammo’s latest updates ensures you’re always leveraging the best features and improvements we have to offer. Our release notes provide detailed insights into new functionalities, enhancements, and bug fixes.
Staying informed about our evolving solutions helps you stay ahead and maximize the potential of Zammo.ai.
Creating a ChatGPT-Like Experience in Zammo
The two main services that are necessary to create a ChatGPT-like experience are now integrated into the Zammo product. Azure AI Search and OpenAI combine to enhance the conversation experience as users query your private knowledge base. Our web crawler is designed to traverse your website, gather data, and index it using AI Search (formerly called Cognitive Search).
Adding Website URLs as a Data Source to Your Knowledge Base(s)
Want to enrich your knowledge base with website data? Our guide shows you how to add website data source(s) to your knowledge base in the Zammo Portal. Currently in V1.2, the Zammo web scraper is a powerful tool that will only get better with future updates.
Here’s what you can do:
The scraper starts from a single URL and follows all links on the same domain and subdomain.
You can configure the levels and the number of links on each page for the web scraper to scrape. It is important to call out that the larger number of links scraped, the larger the Azure cost that you will incur.
Users can manually trigger the re-index with the click of 1 button. Re-indexing checks if the page(s) have changed and refreshes the cognitive search index accordingly.
For a comprehensive guide, visit our resources on Adding a Website Data Source and Azure AI Search Integration pages.
Using the Simulator to Test Your Content
Before going live, it’s crucial to test your conversational content. Our simulator is a fantastic tool for this purpose, providing you with a realistic environment to see how your content performs.
With the simulator, you can:
Test generative AI, dialogues and interactions.
Identify and fix issues in a controlled setting.
Ensure a seamless user experience when your bot goes live.
Learn how to make the most of this tool by visiting our guide on Using the Simulator to Test Your Content.
Pre-built Industry-Specific Conversational Libraries
To help you get started quickly, Zammo.ai offers pre-built, industry-specific conversational libraries. These libraries provide a solid foundation, enabling you to tailor the intents and dialogs to your specific needs with minimal effort.
Our conversational libraries include:
Industry-specific templates to kickstart your projects.
Easy export/import options for dialogues and entire bots.
Comprehensive guides to streamline the setup process.
Explore our list of industry conversation libraries and find instructions on How to Export/Import Dialogs and How to Export/Import an Entire Bot.
We hope this overview helps you navigate the wealth of resources available in our Customer Knowledge Base. Whether you’re integrating Azure AI Search, adding website data, testing content, or utilizing pre-built libraries, we’re here to support you every step of the way. Dive in, explore, and make the most of Zammo.ai’s powerful tools to elevate your conversational AI experience.
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