Your Technology and Business Needs Change. Zammo.ai Keeps You Ahead.
4 Min Read
In a rapidly evolving digital landscape, organizations are increasingly seeking innovative ways to connect with their audiences, streamline operations, and enhance engagement. At the heart of these transformations lies conversational AI, and Zammo.ai is leading the charge. Our mission is clear: to empower organizations with an innovative and powerful conversational AI solution that eliminates complexity. We aim to provide a seamless, efficient, and personalized communication experience, freeing businesses from infrastructure, maintenance, and security concerns so they can focus on what truly matters—creating impactful experiences for their customers.
At Zammo.ai, our vision is bold yet simple: to transform communication by empowering organizations to innovate and connect effortlessly through AI. We believe that by streamlining AI interactions, we can help organizations turn everyday challenges into opportunities for growth and success. Our commitment to our customers is unwavering; we are constantly evolving to meet their needs, ensuring that our solution grows alongside their ambitions.
Driving Impact with Continuous Innovation
At Zammo.ai, we believe that innovation never stops. Our product improvements are inspired by the business challenges our customers face and their desire to offer exceptional experiences. We are committed to delivering features that enhance both the user and agent experience, driving efficiency and engagement across the board.
Our Most Recent Product Enhancements Include:
Enhanced PII Redaction: Our redaction feature has been optimized to protect sensitive information, ensuring that personally identifiable data is shielded in every interaction.
Improved UI Builder: We've made updates in our UI Builder, making the "Get Transcript" activity more reliable and accurate for seamless interaction tracking.
Personalization of Teams Zammo Live Agent Conversations: To enhance user engagement, our platform now displays usernames before their messages when available, allowing for better personalization.
Enhanced Information Capture in Teams Zammo Live Agent: Our bot now captures key user details like email addresses and names from Teams conversations, enabling more efficient resolutions.
Customizable Agent Quick Replies: Agents can now customize Quick Reply adaptive cards, streamlining their ability to provide prompt, accurate responses to common queries.
Offline Live Agents Management: In the event that Teams Zammo Live Agents are offline, we’ve enhanced conversation design tools to proactively manage interactions.
Disabling Feedback on Teams Messages: We’ve introduced the option to disable feedback on live agent messages in Teams, giving you greater control over your content and interactions.
What Zammo.ai Does
Zammo.ai offers organizations a powerful conversational AI solution that transforms how they interact with their customers, employees, and partners. Our platform leverages Microsoft Azure, integrating over 30 Azure services—including Azure OpenAI—to deliver a seamless AI experience across both voice and text channels.
From automating customer support with ChatGPT-like experiences to creating complex transactional workflows that connect with backend systems and live agents, Zammo’s solution is designed to enhance user engagement and satisfaction. Whether you're a large enterprise, a government agency, or an educational institution, our AI solution is tailored to your specific needs, ensuring your data remains secure while maximizing operational efficiency.
Zammo’s bots can be deployed rapidly across multiple channels, providing consistent and accurate responses based on your own content. This means your customers get the right answers when they need them, improving service quality and reducing response times.
And because we understand that data privacy is paramount, our solution is securely hosted on your organization’s Azure tenant, ensuring robust security and compliance with global privacy standards.
Check out the most recent advancements in the Zammo platform that are available to you today.
At Zammo.ai, we are more than just a platform—we are your partner in transforming communication strategies and unlocking the full potential of AI. Our vision is to continually innovate, adapt, and elevate, helping organizations across industries connect more effortlessly and meaningfully. With our solution, communication becomes more than just an exchange; it becomes an impactful experience.
Ready to experience the future of communication?
Click here to see Zammo in action.
Eager to learn more? Check out our videos showcasing AI innovation across all industries with various use cases.